Heriot's Guesthouse FAQs

Frequently Asked Questions

Below are some questions and answers which we often deal with. If you have a question that is not covered here, please contact us.

Can I leave my luggage at the guest house?

If you arrive earlier than check in time or wish to explore the city on your date of departure we will store your luggage in our dining room. This is only possible after breakfast has ended (from 9:00 on weekdays and 9:30 on weekends). We take no responsibility for loss or damage to personal property, but will take considerable caution to keep all property safe.

What can I check in and by what time must I check out?

Check in is between 14:00-22:00. Check out is before 10:00.

I am attending a function on the evening of my departure and require an extended check out, can this be done?

It is sometimes possible to negotiate a slightly extended check out (around 11:00am) however our cleaner is only available at certain times and if guests do not check out in time the room cannot be sold for the next night. In order to stay in the room until the evening it is necessary to book the room for an extra night.

Can I smoke in the guest house?

Smoking is not permitted anywhere. This includes rooms, toilets, the hallways and doorways.

What is included in the price of the room?

All our facilities are included in the price of the room and there are no hidden extras. This includes parking, which is free on a first come first served basis.

Do you provide telephones in the rooms?

No, we do not provide telephones for the use of our customers. This helps to keep our costs down, allowing us to pass this saving on to you.

Can I bring my pet to the guest house?

Unfortunately we do not allow guests to bring pets with them.

I’ve missed the first night of a multi night stay- will be booking be cancelled?

If you are not able to make your first night you should contact us as soon as possible. We can then discuss whether you would like us to try to sell the room on your behalf. Unless we sell the room again you will need to pay for your entire stay if you do not cancel the room within the cancellation period.